Booking and cancellation terms

Who we are

SteadyMotion Clinical Ltd, company number 17168626, registered office 124 City Road, London, EC1V 2NX. Email hello@steadymotionclinical.co.uk.

All treatment is provided by HCPC-registered physiotherapists.

How it works

1. A free 15-minute call to talk through what is going on.

2. An assessment at home (60 to 90 minutes), with a written report.

3. If treatment would help, we tell you how many sessions we recommend and the likely total cost. Some people need one or two sessions, most need more, and sometimes a different service would suit you better, in which case we will say so.

4. You decide whether to go ahead. You are never obliged to book more sessions.

Prices

Assessment, including your written report: £100
Session (about 1 hour): £75
Sessions paid in advance, 4 or more: £70 each

There is no travel charge anywhere in London, and no other charges. For example, an assessment plus 4 sessions paid in advance is £380; plus 8 sessions, £660.

Prices are reviewed from time to time. New prices apply to new programmes. If you are part-way through a programme, your price will not change.

Paying

Please pay for your assessment and for each session before or at the appointment. You can pay by card (using the link in your invoice email), by bank transfer, or in cash at your visit. Sessions at the £70 rate are paid for together, in full, before or at the first of those sessions. There is no extra charge for paying by card. If an invoice is still unpaid, we may not book further sessions until it is paid.

Changing or cancelling an appointment

Please give at least 24 hours' notice to change or cancel an appointment. If you cancel with less than 24 hours' notice, or miss an appointment, we charge the price of that session. This does not apply if you are changing your mind within 14 days (see below).

If we have to cancel or rearrange, there is no charge to you and we will offer another time as soon as we can.

The free 15-minute call can be cancelled or moved at any time at no cost; please give us 12 hours' notice if you can.

If your programme ends early

If your programme ends before you have used all your prepaid sessions, whether because you have reached your goals sooner, we refer you to another service, or you decide to stop, we refund the unused sessions in full within 14 days.

We may also stop treatment if it becomes unsafe to continue, if anyone behaves in a threatening or abusive way, or if what you need is outside physiotherapy. We will explain why, suggest where else to get help, and refund any unused sessions.

Recording visits

You are welcome to record your exercises to help you practise at home. Please tell us before you record any part of a visit. Please do not share recordings of our physiotherapists online or publicly without our agreement. If a recording is making the visit difficult, we may ask for it to stop.

Changing your mind: your 14-day right

You can change your mind and cancel within 14 days, without giving a reason. The 14 days count from the day you book your assessment, and start again from the day you agree a programme of sessions with us.

• If we have not seen you yet, we refund everything you have paid.

• If we have already seen you, you pay only for the visits you have had, and we refund the rest. There is no late-cancellation charge.

• This is for cancelling your whole assessment booking or programme. To move or cancel one session, the 24-hour notice rule above applies.

• Once your assessment has taken place, you cannot cancel it.

If your visit is within the 14 days, we will ask you to confirm you are happy for us to start. We cannot visit within the 14 days without it.

To cancel, email hello@steadymotionclinical.co.uk. You can use the form below, but you do not have to. We refund you within 14 days of hearing from you, using the same payment method unless you ask otherwise.

Cancellation form

To: SteadyMotion Clinical Ltd, 124 City Road, London, EC1V 2NX, hello@steadymotionclinical.co.uk

I give notice that I cancel my contract for the following service: _____________________
Booked on: __________
Name: __________
Address: __________
Signature (only if sent on paper): __________
Date: __________

If you are unhappy

Please tell us first. We reply within 2 working days and will try to put things right. Concerns about a physiotherapist's conduct or competence can also go to the Health and Care Professions Council (hcpc-uk.org), and concerns about how we handle your data to the Information Commissioner's Office (ico.org.uk).

Not an emergency service. If someone has fallen and is hurt, call 999, or NHS 111 for urgent advice.

These terms do not affect your legal rights. They are governed by the law of England and Wales.

Last updated: 26 September 2026